Research involving human participants must include adequate provisions to maintain the confidentiality of research data. Video and audio recordings can be extremely valuable to a study. Participants must be fully aware that they will be recorded, and also have a full understanding of how the video or audio will be stored and eventually destroyed. Usually, researchers use a computer or Box folder that is password protected. The intended plans for their use and storage of the recorded data must be described in the IRB protocol as well as an informed consent document.
While many researchers transcribe interviews manually, there are a variety of resources one can use for the transcription process. These resources can help retain the accuracy of manual transcription. If an external transcription service is used, maintaining confidentiality must be ensured. Many, if not most, retain access to recorded information. It’s recommended that researchers always read the fine print when registering for an account.
Researchers that plan to use individuals other than themselves transcribe audio/video media should describe in the IRB application who they are. Typically, the transcription service personnel will not need to complete human research use training but they must sign a confidentiality agreement prior to transcribing information to assure the IRB that the information they are processing is kept confidential and secure and that the final disposition of all materials is clearly outlined as soon as their job is complete.
This confidentiality agreement must be signed and dated by the transcriptionist; a copy of this agreement must be kept in the investigator’s protocol file.